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Topics covered in the Pathway

In order to support the hospitality industry on its sustainability journey, we have developed a holistic Framework for Net Positive Hospitality mapped across Environmental, Social and Governance areas, which sets out the different topics which should be addressed. Within each topic, progress is broken down into four stages of ambition.

Navigate to your relevant stakeholder group to begin exploring the digital Pathway
Net Positive Hospitality Progress Tracker

Corporate Office

The entity which provides the brand/flag of the hotel and manages distribution, standard operating procedures, design and style guides, training guides, software and various other aspects to a separate operator. In many cases this includes sustainability software.

Looking to understand your progress along the Pathway? Try out our progress tracker tool.

Water Stewardship

Reducing water intensity, minimising water pollution, and preserving and replenishing water sources

1: Starting
2: Advancing
3: Accelerating
4: Leading

Waste and Use of Materials

Phasing out single-use products, minimising pollution and waste to landfill and embedding principles of circular economy

1: Starting
2: Advancing
3: Accelerating
4: Leading
Solar energy panel with city in the background

GHG Emissions and Energy

Reducing energy consumption, improving energy efficiency, minimising Scope 1, 2, and 3 emissions, and switching to renewable energy sources

1: Starting
2: Advancing
3: Accelerating
4: Leading
Rainforest in the sunshine

Protection and Regeneration of Nature

Protection and regeneration of ecosystems and biodiversity, both locally, and globally through the supply chain

1: Starting
2: Advancing
3: Accelerating
4: Leading
Cooks in a commercial kitchen

Labour and Human Rights

Addressing breaches in human rights and labour standards, and embedding principles of human rights and promoting fair labour practices across the whole value chain

1: Starting
2: Advancing
3: Accelerating
4: Leading

Equity, Diversity and Inclusion

Addressing inequalities, promoting diversity, and improving recruitment practices across the workforce, value chain and beyond

1: Starting
2: Advancing
3: Accelerating
4: Leading

Local Sourcing and SMEs

Improving local sourcing, supporting SMEs and contributing to community resilience through local supply chains

1: Starting
2: Advancing
3: Accelerating
4: Leading

Employee Engagement

Engaging employees and non-employee workers in sustainability, and providing training, experiences and professional development opportunities

1: Starting
2: Advancing
3: Accelerating
4: Leading

Customer Welfare

Promotion of customer welfare, EDI and accessibility, and engaging customers in sustainability initiatives

1: Starting
2: Advancing
3: Accelerating
4: Leading

Community Partnerships

Supporting and partnering with local community actors to promote destination resilience and sustainability

1: Starting
2: Advancing
3: Accelerating
4: Leading

Hotel Operator (more coming soon)

The entity which operates the hotel, responsible for day-to-day operations and staffing the hotel. Sometimes this is one of the well-known brands, but in many cases it’s a third -party who manages the hotel under a franchise agreement.

Are you a hotel operator? Download our environmental guidance for operators (originally released in the previous version of the Pathway).

Considerations for building owners

Building Owner

The entity which owns the hotel building, responsible for the building itself and all elements related to it (this can include the lease holder as well as the legal owner of the building). The owner is responsible for approving operator budgets and making investments in the building’s upkeep and its equipment.

Are you a building owner?  View our guidance for owners.

View acknowledgements

Acknowledgements

Thanks to the many companies and individuals who helped us develop the Pathway.