By the end of this stage you will have achieved the following outcomes from the Pathway Framework:

Equity, diversity and inclusion (EDI) due diligence and commitment.

  • The organisation has identified groups at risk of discrimination, including women and local minorities, and local diversity has been defined.
  • Workforce diversity disclosure fundamentals are considered
  • Gender equity and women’s empowerment fundamentals are considered.
  • There is a record of activities held (e.g. meetings and dialogues, a plan) to identify best practices in reducing inequalities within the workforce and/or supply chain. [WTTC Hotel Sustainability Basics]
  • EDI awareness through staff engagement is assessed.
  • EDI areas have been prioritised and relevant audit completed.
  • Strategy and action plans have been developed.
  • At least one initiative to reduce inequalities in employment within the business or via supply chain choices is implemented. [WTTC Hotel Sustainability Basics]
  • Equal opportunities for workforce relate to the offering of employment, training and promotion opportunities, irrespective of the person’s age, sex, disability, race, ethnicity, origin, religion, economic or other status. [WTTC Hotel Sustainability Basics]

Setting up for success

Take ownership

Designate a lead person or team for each activity and ensure other relevant employees are aware of their roles

Review legislation related to the portfolio

Include senior leadership to make sure there is ownership and buy-in from the top-level

Raise awareness among internal stakeholders by introducing environmental and social sustainability training

Review the possibility for a monitoring system to track all environmental and social data in one location and monitor progress

Review and update governance procedures

Engage stakeholders

Conduct a stakeholder mapping to identify relevant stakeholders, and engage key stakeholders to understand their priorities

Find other brands and management companies you can learn from

Set up a process to regularly engage with hotels, to understand challenges, identify priorities, inform them of central programmes and share solutions

Understand impact & dependencies

1. Understand current state of EDI in your company by reviewing existing EDI policies, practices and initiatives

2. Review dependencies relating to EDI

3. Collect data for baseline

4. Analyse data to identify themes, strengths, gaps and opportunities

Set targets

5. Set company targets, targets for managed hotels, and suggest targets for franchised hotels, to improve gender, accessibility and diversity

6. Engage regional, country, hotel leads in the process of local prioritisation of EDI issues and targets

Take action

7. Review policies to ensure EDI is consistently included in all documents

8. Hold consultations to identify best practices in reducing inequalities within the workforce and/or supply chain

9. Review available guidance to identify relevant actions and create an improvement plan for EDI. This should consist of activities to be executed in the short-term (1 year), a medium-term (3 year) plan and a headline plan for longer-term initiatives (5 year plan)

10. Review service providers, management and franchise contracts to see if a requirement to provide employee data can be added
Resource: Sustainable Hospitality Alliance Resource Directory

11. Determine financial and non-financial resources needed, create a business case and gather required resources

12. Inform employees about objectives and their role in achieving your targets

13. Implement at least one initiative to reduce inequalities in employment within the business at corporate or hotel level

Reviewing & Reporting Progress

Monitor & Report

Review progress by comparing against previous performance and industry benchmarks where available (such as CHSB). Repeat on a regular basis (e.g. monthly/quarterly)

Review benefits seen through actions

Review challenges encountered along the way and plan solutions to implement

Update leadership on progress

Inform corporate customers and investors of performance and activities by including information in communications and meetings

Share your case studies with us!

As hospitality companies progress towards Net Positive Hospitality, the Sustainable Hospitality Alliance is keen to share good news and best practice from across the industry. Our Net Positive case studies are shared across our website and LinkedIn, acting as a positive space to celebrate these actions, achievements, and commitments.

We invite hotels to get involved by sending case studies to press@sustainablehospitalityalliance.org and / or tagging @Net Positive Hospitality and @Sustainable Hospitality Alliance within LinkedIn posts relating to environmental sustainability or social responsibility.

Equity, Diversity & Inclusion - PDF Checklist

Download checklist

Click the link below to access a PDF checklist to use offline.

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Test the outcomes of ESG solutions

The Net Positive Hospitality Simulation brings the Pathway to life, helping users understand the impacts of their decisions, test sustainability actions and create a tailored sustainability action plan.

2 | Advancing - Minimise negative impacts and initiate positive impacts

Ready to move onto the next stage?

Once you have completed Equity, Diversity & Inclusion – 1 | Starting, you are ready to move on to 2 | Advancing.