By the end of this stage you will have achieved the following outcomes from the Pathway Framework:

Equitable access for education, training and career progression.

  • Employees are offered regular, equitable and accessible training, experience and opportunities for advancement.
  • Training records are kept for all employees, showing the level and frequency of training received.
  • Equitable and accessible education, training and skills development opportunities are available for entry level and non-employee workers.
  • Hospitality skills development, practical training, apprenticeship opportunities are utilised by local diversity groups.
  • Employees are informed on ESG sustainability initiatives.

Setting up for success

Take ownership

Designate a lead person or team for each activity and ensure other relevant employees are aware of their roles

Review legislation related to the portfolio

Include senior leadership to make sure there is ownership and buy-in from the top-level

Raise awareness among internal stakeholders by introducing environmental and social sustainability training

Review the possibility for a monitoring system to track all environmental and social data in one location and monitor progress

Review and update governance procedures

Engage stakeholders

Conduct a stakeholder mapping to identify relevant stakeholders, and engage key stakeholders to understand their priorities

Find other brands and management companies you can learn from

Set up a process to regularly engage with hotels, to understand challenges, identify priorities, inform them of central programmes and share solutions

Understand impact & dependencies

1. Gather any available data on employee engagement
2. Check data quality
3. Review current education, training and skills development available to employees
4. Audit the level of knowledge being conserved by employees after taking sustainability training
5. Review any current systems in place to record training taken by employees (e.g. level and frequency of training received)
6. Take stock of any existing skills development, practical training or apprenticeship opportunities currently available to local diversity groups
7. Set a baseline based on qualitative and quantitative data collected

Set targets

8. Set company targets, property-level targets for managed hotels, and suggested targets for franchised hotels, for education, training and career progression for employees
9. Share targets with internal stakeholders, including region HR leads and hotel GMs
Resource: Net Positive Action Planner

Take action

10. Review available guidance to identify relevant actions
12. Review and update governance procedures relating to employee engagement
13. Inform hotels in portfolio about objectives and how these might apply to them

Reviewing & Reporting Progress

Monitor & Report

Review progress by comparing against previous performance and industry benchmarks where available (such as CHSB). Repeat on a regular basis (e.g. monthly/quarterly)

Review benefits seen through actions

Review challenges encountered along the way and plan solutions to implement

Update leadership on progress

Inform corporate customers and investors of performance and activities by including information in communications and meetings

Share your case studies with us!

As hospitality companies progress towards Net Positive Hospitality, the Sustainable Hospitality Alliance is keen to share good news and best practice from across the industry. Our Net Positive case studies are shared across our website and LinkedIn, acting as a positive space to celebrate these actions, achievements, and commitments.

We invite hotels to get involved by sending case studies to press@sustainablehospitalityalliance.org and / or tagging @Net Positive Hospitality and @Sustainable Hospitality Alliance within LinkedIn posts relating to environmental sustainability or social responsibility.

Employee Engagement - PDF Checklist

Download checklist

Click the link below to access a PDF checklist to use offline.

Find out more and enquire

Test the outcomes of ESG solutions

The Net Positive Hospitality Simulation brings the Pathway to life, helping users understand the impacts of their decisions, test sustainability actions and create a tailored sustainability action plan.

2 | Advancing - Minimise negative impacts and initiate positive impacts

Ready to move onto the next stage?

Once you have completed Employee Engagement – 1 | Starting, you are ready to move on to 2 | Advancing.