Our team

Glenn Mandziuk is an internationally recognised chief executive with over 25 years of leadership experience in advancing sustainable practices in tourism, hospitality and economic development, and establishing strategies and programmes that inspire responsible growth.

Within his role as CEO of the Alliance, Glenn has led the development of the organisation’s updated Pathway to Net Positive Hospitality, overseen substantial expansion of the organisation’s network for responsible hospitality, and been the pioneer behind multiple high-level World Sustainable Hospitality Alliance Summits. Alongside his leadership of the Alliance, Glenn has been chosen to be Co-chair of the Sustainable Markets Initiative Hospitality and Tourism Task Force, alongside Considerate Group Co-founding Partner, Xenia zu Hohenlohe. He has also been appointed as member of the Institute of Tourism and Hospitality Professional (ITHP) Advisory Council, and the International CHRIE Industry Advisory Council (IAC), the first of its kind in the organisation’s 75-year history.

Prior to becoming CEO of the World Sustainable Hospitality Alliance, Glenn was President and Chief Executive Officer of Canada’s Thompson Okanagan Tourism Region (TOTA) with its 4,000 industry stakeholders.

Glenn has 10 years’ experience in the hospitality industry in family-owned and operated hotels and resorts and holds a Master of Environmental Design degree majoring in sustainable tourism planning. He is also a director on the Board of the Global Sustainable Tourism Council and the Responsible Tourism Institute.

Peter brings extensive expertise in sustainability, consumer insights, and political advocacy, gained from his work in civil society, the retail and food industries, and his close collaboration with UN entities, governments, and businesses.

He leads the development and implementation of the Alliance’s programmes – such as the Net Positive Pathway, High Ambition Movers and Accelerators – towards achieving Net Positive Hospitality, as well as strategic planning with the CEO.

Peter’s tenure as Director of Consumer Rights, Innovation & Impact at Consumers International, saw him lead initiatives on sustainable consumption, energy transition, and the future of food, amplifying the consumer voice and driving systems change to address global challenges. Prior to this, he served as Head of Sustainability Policy at the British Retail Consortium where he spearheaded the creation of the industry’s first Climate Action Roadmap, which set an ambitious target of Net Zero emissions by 2040 and influenced the development of the UN’s Race to Zero: Breakthroughs Retail Campaign.

He is a Trustee of the charity Focus on Labour Exploitation and has co-chaired the UK Government Home Office’s Modern Slavery Strategy and Implementation Group on Transparency in Supply Chains.

Abi is a versatile and experienced executive assistant, having provided C-Suite support across Finance, Technology, and the Legal sector.

Joining the World Sustainable Hospitality Alliance in 2023, Abi supports the CEO with diary management, travel management, and support with day-to-day activities.

Denzel Kittoe is an experienced governance professional with a strong background in company secretarial roles, board management, and committee support.

Currently serving as the Board, Committees, and Governance Secretary, Denzel brings expertise in corporate governance, meeting coordination, and stakeholder engagement.

With a focus on ensuring compliance and effective communication across senior advisory councils and governance bodies, Denzel plays a key role in facilitating decision-making processes and maintaining regulatory standards.

Patrick O’Meara is responsible for managing the Alliance’s relations with members and programme engagement.

Patrick previously worked as part of our former organisation, Business in the Community (BITC). Patrick helped establish BITC’s membership team in 2006 and served as its Membership Director from 2006-2017. He also led The Prince’s Seeing is Believing Programme for over a decade and served on BITC’s Executive Team.

Since 2017, Patrick has enjoyed a portfolio career, leading projects and taking on interim roles with businesses and charities in the UK, Ireland and the USA. Patrick also serves on the board of two charities, on the alumni board of his university and a family-owned property business.

Chloe is responsible for building and maintaining strong relationships with our members and partners, supporting business growth and programme engagement.

Prior to joining the Alliance, Chloe worked for charitable foundations for over 10 years, Previously running the UK branch for The Hope Foundation UK, working on the ground in Kolkata with street connected children, and managing the UK office.

Chloe joined the Alliance in September 2022, and is very proud to be part of this movement towards a more sustainable future for our people and planet.

Laura is responsible for managing the Alliance’s marketing efforts to promote the organisation’s products and initiatives.

With a background in food and beverage management, throughout which she was the driving force behind a company-wide reduction in waste and single use plastics, Laura has a wealth of experience in building engagement and communicating the ethos of hospitality brands.

Whilst studying BA (Hons) Multimedia Journalism at Bournemouth University, Laura shared and celebrated the work of student fundraisers, as Communications Officer for the charity arm of the university. Going on to manage all marketing and communications for the government’s Holiday Activities and Food programme in Essex, her experience spans across strategic planning, creative design, content development and  data analytics.

Joining the Alliance as its Net Positive Innovation Lead, Caty Batten guides members on their journeys toward Net Positive through the Alliance’s action-oriented Pathway.

With 20 years of experience in sustainability and international development, Caty has a proven track record of launching impactful initiatives, such as the Oxfam brand in Switzerland. She is also co-founder of Intaconnected, a strategic advisory that designs pathways to Net Positive impact.

Caty will host the Alliance’s Solution Labs throughout 2025, facilitating collaboration to address the industry’s most pressing challenges.

Anjana is responsible for managing our Employability Programmes and the development of our ground-breaking new Net Positive Hospitality Academy, ensuring professional development opportunities for young people, marginalise groups and hospitality professionals. She is the Alliance Lead for the Supply Chain Optimisation Standing Committee.

Anjana has over 20 years of experience in the development sector, across Pakistan, Bangladesh and India, leveraging partnerships with not-for-profits, governments and the private sector to establish and grow high impact programmes. She has held many senior roles, including Executive Director at Developments In Literacy (DIL) in Pakistan, and, prior to joining ITP, Head of Pakistan Programme at HRH The Prince of Wales’ British Asian Trust.

Isabel Novoa is a passionate advocate for the transformative power of sustainable tourism. Holding an MBA, a Master’s in Business Innovation, and a certification in Sustainable Business, she possesses extensive experience across the private tourism sector in South America. Isabel has previously served as President of the International Social Tourism Organization (ISTO) and as Sustainability and Corporate Affairs Manager at Grupo Novojet, a leading Chilean tour operator known for its commitment to socially responsible tourism.

In her role at the Alliance, Isabel spearheads initiatives that promote inclusion, employability, and sustainable innovation in the hospitality sector.

Michelle Mason is responsible for developing, supporting and implementing socially sustainable initiatives, fostering partnerships and advocating for socially responsible practices across the hospitality industry.

Michelle is a highly experienced HR professional with 20 years of management experience, specialising in recruitment. She is passionate about ethical recruitment and promoting equity, diversity and inclusion.

As Ethical Recruitment Programme Manager for the World Sustainable Hospitality Alliance, Michelle works with the hospitality industry to raise awareness of risks in the recruitment process and supports hotels to implement ethical recruitment and due diligence processes. She is passionate about making a change in the hospitality industry and is driven by her commitment to help others.

Shiksha manages our Employability Programme in the Asia Pacific region.

Shiksha has six years’ experience in education and community development, previously working for the Kherwadi Social Welfare Association – an Indian national non-profit where she managed the organisation’s activities in the Delhi NCR region.

Prior to joining World Sustainable Hospitality Alliance, Shiksha worked on the Headmaster Leadership development programme with the Mumbai municipal government, for Gandhi Fellowship.

Shiksha holds a Post Graduate Degree in Development Communication from Jamia Millia Islamia Mass Communication and Research Centre in Delhi, India.

Samar manages our Employability Programme in Egypt.

Samar Assem is a well-seasoned marketing and strategy consultant who has consulted over 30 companies varying between multinationals and start-ups, achieving phenomenal success rates with all the companies she advised.

She is also a founder of “The Growth Formula” Learning platform that enables young professionals to receive global quality expert-lead education at an affordable price believing in the power of education and skills development is for everybody to bridge the gap between education and job market needed skills.

Samar was chosen as one of the UN women advocates in 2021 supporting women in the region to get equal job opportunities and fair treatment.

Nelson has over 30 years of experience in managerial roles across the private, public, and not-for-profit sectors. He is a certified public accountant, a fellow of the Certified Public Accountants Association (CPAA) in the UK, and an associate of the College of Public Accountants (CCP) in Venezuela. Nelson holds a degree in Public Accounting, a Master’s specialisation in Finance, and a Postgraduate Diploma in Higher Education. He has also served on the Association of Certified Public Accountants’ Committee for the London branch.

In his current role, Nelson acts as Company Secretary and works closely with the Board, Committees, and the Executive Management Team, focusing on operational strategy, business and financial planning, and key decision-making.

Nelson’s passion for sustainability stems from his time with Arena Network, a UK-based environmental organisation that supports small and medium enterprises in adopting eco-friendly practices. His experience in supporting the organisation in the Annual Green Dragon Environment Awards fuels his commitment to promoting Net Positive Hospitality, believing strongly in its benefits for both businesses and the planet. He is also active in charity work and is a former Rotary Club member.

Nelson speaks both Spanish and English fluently and is learning Portuguese and Italian. He is also the founder of a dance organisation, which reflects his belief in dance as a unique form of exercise that enhances social engagement and well-being.

Bolaji Omotade, an FCCA-qualified accountant, joins the Alliance with extensive experience in financial management, governance, and operational efficiency, particularly in the not-for-profit sector. Her expertise in investments oversight and regulatory compliance will be instrumental in supporting the Alliance’s mission.