Our team

Glenn Mandziuk is an internationally recognised chief executive with over 25 years of leadership experience in advancing sustainable practices in tourism, hospitality and economic development, and establishing strategies and programmes that inspire responsible growth.

Prior to becoming CEO of the Sustainable Hospitality Alliance, Glenn was President and Chief Executive Officer of Canada’s Thompson Okanagan Tourism Region (TOTA) with its 4,000 industry stakeholders. Glenn’s leadership resulted in the organisation being recognised as a global champion of excellence and innovation in sustainable destination management and responsible industry development practices. The team received recognition from the United Nations World Tourism Organisation (UNWTO), World Travel and Tourism Council (WTTC), World Travel Awards, and Responsible Tourism Institute’s Biosphere Gold Certification – a first in the Americas. In addition, the UNWTO awarded TOTA Quest Certification for excellence in leadership, execution and governance capacities – only the third such recognition for a destination management organisation bestowed in the world.

Glenn has 10 years’ experience in the hospitality industry in family-owned and operated hotels and resorts and holds a Master of Environmental Design degree majoring in sustainable tourism planning. He is also a director on the Board of the Global Sustainable Tourism Council and the Responsible Tourism Institute.

Patrick O’Meara is the Head of Business Development for the Sustainable Hospitality Alliance. He previously worked as part of our former organisation, Business in the Community (BITC). Patrick helped establish BITC’s membership team in 2006 and served as its Membership Director from 2006-2017. He also led The Prince’s Seeing is Believing Programme for over a decade and served on BITC’s Executive Team.

Since 2017, Patrick has enjoyed a portfolio career, leading projects and taking on interim roles with businesses and charities in the UK, Ireland and the USA. Patrick also serves on the board of two charities, on the alumni board of his university and a family-owned property business.

Chloe has worked for charitable foundations for over 10 years, Previously running the UK branch for The Hope Foundation UK, working on the ground in Kolkata with street connected children, and managing the UK office.

Chloe joined the alliance in September 2022, and is very proud to be part of this movement towards a more sustainable future for our people and planet.

Claire manages our environmental sustainability strategy, including our work on climate action and water stewardship.

Claire has nearly a decade’s experience driving sustainability progress for Hilton. During this time, Claire worked on a wide range of projects including updating Hilton’s global CR strategy, leading their water stewardship efforts and creating behaviour change campaigns, as well as leading initiatives focused on issues such as energy efficiency, single-use plastic reduction and responsible sourcing. She was also part of our carbon and water working group.

Anjana is responsible for the strategic development and implementation of our programme strategy and leads our programmes team to deliver quality and consistency, ensuring maximum impact.

Anjana has over 20 years of experience in the development sector, across Pakistan, Bangladesh and India, leveraging partnerships with not-for-profits, governments and the private sector to establish and grow high impact programmes. She has held many senior roles, including Executive Director at Developments In Literacy (DIL) in Pakistan, and, prior to joining ITP, Head of Pakistan Programme at HRH The Prince of Wales’ British Asian Trust.

Michelle Mason is a highly experienced HR professional with 20 years of management experience, specialising in recruitment. She is passionate about ethical recruitment and promoting equity, diversity and inclusion.

As Ethical Recruitment Programme Manager for the Sustainable Hospitality Alliance, Michelle works with the hospitality industry to raise awareness of risks in the recruitment process and supports hotels to implement ethical recruitment and due diligence processes. She is passionate about making a change in the hospitality industry and is driven by her commitment to help others.

Shiksha has six years’ experience in education and community development, previously working for the Kherwadi Social Welfare Association – an Indian national non-profit where she managed the organisation’s activities in the Delhi NCR region.

Prior to joining Sustainable Hospitality Alliance, Shiksha worked on the Headmaster Leadership development programme with the Mumbai municipal government, for Gandhi Fellowship.

Shiksha holds a Post Graduate Degree in Development Communication from Jamia Millia Islamia Mass Communication and Research Centre in Delhi, India.

Samar Assem is a well-seasoned marketing and strategy consultant who has consulted over 30 companies varying between multinationals and start-ups, achieving phenomenal success rates with all the companies she advised.

She is also a founder of “The Growth Formula” Learning platform that enables young professionals to receive global quality expert-lead education at an affordable price believing in the power of education and skills development is for everybody to bridge the gap between education and job market needed skills.

Samar was chosen as one of the UN women advocates in 2021 supporting women in the region to get equal job opportunities and fair treatment.

Anna supports the Head of Environment on the delivery of the Planet programme, including projects across climate action, water stewardship, waste and circular economy, and biodiversity.

Anna brings extensive practical experience in charity management and operational roles across a variety of causes. Whilst at University, Anna led Edinburgh Global Partnerships, a student-run charity partnering with local communities on sustainable grassroots projects across Africa and East Asia. Before joining the Alliance, Anna worked at various organisations including Shout UK, Business in the Community, and the Chartered Institute of Fundraising.

Lauryn has extensive experience as a governance and executive support professional at C-Suite level in the charity sector, with a background in the hospitality industry. She manages the governance across the organisation, working with the Board of Trustees and CEO.

Prior to joining Sustainable Hospitality Alliance, Lauryn was the Chief of Staff for the NSPCC, working alongside their Executive Board and Board of Trustees.

Abi is a versatile and experienced executive assistant, having provided C-Suite support across Finance, Technology, and the Legal sector.

Joining the Sustainable Hospitality Alliance in 2023, Abi supports the CEO with diary management, travel management, and support with day-to-day activities.

Robyne supports the Director of Finance and Resources in all financial matters including day-to-day financial transactions and payroll as well providing administrative support across the organisation. Robyne brings over twenty-five years of experience, working primarily within professional services firms. Her experience focuses on management accounting, budgeting, forecasting and financial analysis.

Robyne has obtained a Bachelor of Economics (Accounting) degree and a Master of Commerce degree both from Macquarie University in Sydney, Australia and, as a qualified accountant, is a member of CPA Australia. This is her first role in the non-profit sector and hopes to utilise her skills and experience in the successful implementation of a new finance system.

Laura manages the Alliance’s communications, with a particular focus on growing our online presence. With a background in food and beverage management, throughout which she pushed for a companywide reduction in waste and single use plastics, Laura has a wealth of experience in communicating the ethos of hospitality brands.

Whilst studying BA (Hons) Multimedia Journalism at Bournemouth University, Laura shared and celebrated the work of student fundraisers, as Communications Officer for the charity arm of the university. Going on to manage all marketing and communications for the government’s Holiday Activities and Food programme in Essex, her experience spans across digital marketing, visual communications and public relations.