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Employee Engagement

3 | Accelerating

Corporate Office

Neutralise negative impacts and build robust positive impacts


By the end of this stage you will have achieved the following outcomes from the Pathway Framework:
Employee professional education and innovation for sustainability. 
  • System in place for staff across all tiers and departments to contribute to innovations or solutions for social / environmental sustainability.
  • A clearly defined and transparent career development path for employees at all levels is promoted.
  • Cooperation with value chain partners for creation of further educational / upskilling / reskilling opportunities for workers.

Setting up for success

Take ownership

Enable owners across all organisational teams to be innovative

Review and update governance procedures

Engage stakeholders

Collaborate with key stakeholders to develop and test an innovation project

Find other brands and management companies you can learn from

Understand impact & dependencies

1. Review current opportunities for employees to suggest new sustainability initiatives, and current level of engagement
2. Review how employees are made aware of career path and advancement opportunities

Set targets

3. Review, strengthen and extend targets, to include offering upskilling / reskilling opportunities for employees and value chain partners
Resource: Net Positive Action Planner

Take action

4. Review guidance to identify and select relevant actions
5. Update standard operating procedures and policies to help achieve employee engagement goals
7. Review and update governance procedures relating to employee engagement
8. Actively engage your staff and encourage innovation

Reviewing & Reporting Progress

Monitor & Report

Conduct an independent assessment for environmental and social impact

Review progress by comparing against previous performance and industry benchmarks where available (such as CHSB). Repeat on a regular basis (e.g. monthly/quarterly)

Document learnings and any recommendations for follow-on actions to share with internal and external stakeholders

Review benefits seen through actions

Review challenges encountered along the way and plan solutions to implement

Update leadership and staff on progress

Seek certification by a globally recognised certification programme (e.g. GSTC recognised or an ISO standard)

Inform corporate customers and investors of performance and activities

Report your progress publicly on an annual basis. Publish disaggregated data and align reporting with established frameworks, e.g. CDP, GRI, TCFD, Integrated Reporting

Share your case studies with us!

As hospitality companies progress towards Net Positive Hospitality, the Sustainable Hospitality Alliance is keen to share good news and best practice from across the industry. Our Net Positive case studies are shared across our website and LinkedIn, acting as a positive space to celebrate these actions, achievements, and commitments.

We invite hotels to get involved by sending case studies to press@sustainablehospitalityalliance.org and / or tagging @Net Positive Hospitality and @Sustainable Hospitality Alliance within LinkedIn posts relating to environmental sustainability or social responsibility.

Employee Engagement - PDF Checklist

Download checklist

Click the link below to access a PDF checklist to use offline.

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Test the outcomes of ESG solutions

The Net Positive Hospitality Simulation brings the Pathway to life, helping users understand the impacts of their decisions, test sustainability actions and create a tailored sustainability action plan.

4 | Leading - Give back more than you take

Ready to move on to the next stage?

Once you have completed Employee Engagement – 3 | Accelerating, you are ready to move on to 4 | Leading.