Equity, Diversity & Inclusion
3 | Accelerating
Corporate Office
Neutralise negative impacts and build robust positive impacts
Outcomes
By the end of this stage you will have achieved the following outcomes from the Pathway Framework:
Embedding equity, diversity and inclusion (EDI) across value chain.
- Diversity targets are part of management KPIs.
- Talent mobility and opportunities for career advancement are utilised by all diversity groups.
- Relationships with diverse markets, customers, and communities are expanded.
- Career progression of previously under-represented groups across all levels has been achieved.
- Active partnerships with community, NGO, and professional organisations representing diversity are in place.
- Action plan to ensure diversity of suppliers (e.g. minority-owned businesses, women-owned businesses, LGBT-owned businesses, people with disabilities businesses, etc.) is implemented.
Setting up for success
Take ownership
Enable owners across all organisational teams to be innovative
Review and update governance procedures
Engage stakeholders
Collaborate with key stakeholders to develop and test an innovation project
Find other brands and management companies you can learn from
Understand impact & dependencies
1. Review outcomes and impact (positive and negative) from your EDI initiatives
2. Assess diversity status across all departments and management level to identify which group may still be left behind or out
3. Assess level of diversity represented and supported by your supply chain
4. Review procurement process, supplier due diligence and code of conduct for inclusion of expected standards on gender, disability, and diversity inclusion
Set targets
5. Use improved disaggregated data to set targets for diversity inclusion and accessibility
6. Review and strengthen business objectives and strategy for diversity and accessibility
7. Demonstrate your commitments publicly
Take action
8. Implement action plan based on audit (internal or external) completed in previous stage
9. Implement inclusive leadership training for leaders at all levels of the business
10. Review staff and customer facilities and services at the hotel to ensure accessibility
11. Engage with suppliers to support them to improve standards for gender equity, accessibility and diversity
12. Engage with national and international actors (governments, NGOs, conservation groups, partnerships, coalitions etc.) to align plans and increase the scale of progress
13. Integrate gender, accessibility and inclusion standards in all new contracts across value chain
14. Modify brand standards to include procurement codes which apply to franchisees
15. Determine financial and non-financial resources needed, create a business case and gather required resources
16. Actively engage your staff and encourage innovation
17. Engage with customers and enable them to make more environmental choices
Reviewing & Reporting Progress
Monitor & Report
Conduct an independent assessment for environmental and social impact
Review progress by comparing against previous performance and industry benchmarks where available (such as CHSB). Repeat on a regular basis (e.g. monthly/quarterly)
Document learnings and any recommendations for follow-on actions to share with internal and external stakeholders
Review benefits seen through actions
Review challenges encountered along the way and plan solutions to implement
Update leadership and staff on progress
Seek certification by a globally recognised certification programme (e.g. GSTC recognised or an ISO standard)
Inform corporate customers and investors of performance and activities
Report your progress publicly on an annual basis. Publish disaggregated data and align reporting with established frameworks, e.g. CDP, GRI, TCFD, Integrated Reporting
Share your case studies with us!
As hospitality companies progress towards Net Positive Hospitality, the Sustainable Hospitality Alliance is keen to share good news and best practice from across the industry. Our Net Positive case studies are shared across our website and LinkedIn, acting as a positive space to celebrate these actions, achievements, and commitments.
We invite hotels to get involved by sending case studies to press@sustainablehospitalityalliance.org and / or tagging @Net Positive Hospitality and @Sustainable Hospitality Alliance within LinkedIn posts relating to environmental sustainability or social responsibility.
Download checklist
Click the link below to access a PDF checklist to use offline.
View our accompanying factsheets
Test the outcomes of ESG solutions
The Net Positive Hospitality Simulation brings the Pathway to life, helping users understand the impacts of their decisions, test sustainability actions and create a tailored sustainability action plan.
Ready to move onto the next stage?
Once you have completed Equity, Diversity & Inclusion – 3 | Accelerating, you are ready to move on to 4 | Leading.
