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Equity, Diversity & Inclusion

3 | Accelerating

Corporate Office

Neutralise negative impacts and build robust positive impacts


By the end of this stage you will have achieved the following outcomes from the Pathway Framework:

Embedding equity, diversity and inclusion (EDI) across value chain.

  • Diversity targets are part of management KPIs.
  • Talent mobility and opportunities for career advancement are utilised by all diversity groups.
  • Relationships with diverse markets, customers, and communities are expanded.
  • Career progression of previously under-represented groups across all levels has been achieved.
  • Active partnerships with community, NGO, and professional organisations representing diversity are in place.
  • Action plan to ensure diversity of suppliers (e.g. minority-owned businesses, women-owned businesses, LGBT-owned businesses, people with disabilities businesses, etc.) is implemented.

Setting up for success

Take ownership

Enable owners across all organisational teams to be innovative

Review and update governance procedures

Engage stakeholders

Collaborate with key stakeholders to develop and test an innovation project

Find other brands and management companies you can learn from

Understand impact & dependencies

1. Review outcomes and impact (positive and negative) from your EDI initiatives

2. Assess diversity status across all departments and management level to identify which group may still be left behind or out

3. Assess level of diversity represented and supported by your supply chain

4. Review procurement process, supplier due diligence and code of conduct for inclusion of expected standards on gender, disability, and diversity inclusion

Set targets

5. Use improved disaggregated data to set targets for diversity inclusion and accessibility

6. Review and strengthen business objectives and strategy for diversity and accessibility

7. Demonstrate your commitments publicly
Resource: Net Positive Action Planner

Take action

8. Implement action plan based on audit (internal or external) completed in previous stage
Blog: 12 tips to ensure a fair recruitment process

9. Implement inclusive leadership training for leaders at all levels of the business

10. Review staff and customer facilities and services at the hotel to ensure accessibility

11. Engage with suppliers to support them to improve standards for gender equity, accessibility and diversity

12. Engage with national and international actors (governments, NGOs, conservation groups, partnerships, coalitions etc.) to align plans and increase the scale of progress

13. Integrate gender, accessibility and inclusion standards in all new contracts across value chain

14. Modify brand standards to include procurement codes which apply to franchisees

15. Determine financial and non-financial resources needed, create a business case and gather required resources

16. Actively engage your staff and encourage innovation

17. Engage with customers and enable them to make more environmental choices

Reviewing & Reporting Progress

Monitor & Report

Conduct an independent assessment for environmental and social impact

Review progress by comparing against previous performance and industry benchmarks where available (such as CHSB). Repeat on a regular basis (e.g. monthly/quarterly)

Document learnings and any recommendations for follow-on actions to share with internal and external stakeholders

Review benefits seen through actions

Review challenges encountered along the way and plan solutions to implement

Update leadership and staff on progress

Seek certification by a globally recognised certification programme (e.g. GSTC recognised or an ISO standard)

Inform corporate customers and investors of performance and activities

Report your progress publicly on an annual basis. Publish disaggregated data and align reporting with established frameworks, e.g. CDP, GRI, TCFD, Integrated Reporting

Share your case studies with us!

As hospitality companies progress towards Net Positive Hospitality, the Sustainable Hospitality Alliance is keen to share good news and best practice from across the industry. Our Net Positive case studies are shared across our website and LinkedIn, acting as a positive space to celebrate these actions, achievements, and commitments.

We invite hotels to get involved by sending case studies to press@sustainablehospitalityalliance.org and / or tagging @Net Positive Hospitality and @Sustainable Hospitality Alliance within LinkedIn posts relating to environmental sustainability or social responsibility.

Equity, Diversity & Inclusion - PDF Checklist

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Click the link below to access a PDF checklist to use offline.

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Test the outcomes of ESG solutions

The Net Positive Hospitality Simulation brings the Pathway to life, helping users understand the impacts of their decisions, test sustainability actions and create a tailored sustainability action plan.

4 | Leading - Give back more than you take

Ready to move onto the next stage?

Once you have completed Equity, Diversity & Inclusion – 3 | Accelerating, you are ready to move on to 4 | Leading.