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Labour & Human Rights

3 | Accelerating

Corporate Office

Neutralise negative impacts and build robust positive impacts


By the end of this stage you will have achieved the following outcomes from the Pathway Framework:

Human rights promoted across value chain – embedding respect.

  • The policy against exploitation and harassment has been implemented.
  • Engagement with the local community and affected and potentially affected stakeholders is ongoing to work against exploitation and harassment.
  • Tier 1 suppliers have been supported to uphold the human rights of workers and communities where business is operating.
  • A multi-stakeholder approach to support ethical and fair recruitment practices by Tier 2 and 3 suppliers has been engaged in.
  • Fair and ethical recruitment process is regularly reviewed, impact is assessed, and actions and targets updated.



Promoting fair labour practices – along the value chain.

  • Labour rights are respected, a safe and secure working environment is provided and employees are paid at least a living wage.
  • Employee contracts show support for healthcare and social security.
  • Collective bargaining fundamentals are being respected.
  • Medium-term targets for labour practices have been achieved.
  • Tier 1 supply chain members have been supported to report on labour practices as per ESG requirements and net positive ambition.
  • Just transition pathways for employees and workers in the supply chain most likely to be impacted by sustainability, technology, and climate change have been developed.

Setting up for success

Take ownership

Enable owners across all organisational teams to be innovative

Review and update governance procedures

Engage stakeholders

Collaborate with key stakeholders to develop and test an innovation project

Find other brands and management companies you can learn from

Understand impact & dependencies

1. Create a baseline on labour practices for your suppliers

2. Refresh the assessment of risks associated with your supply chain

3. Ensure suppliers and sub-contractors are aware of the company’s expectations and standards

4. Review progress on meeting medium-term targets priority areas for own staff and hotels (employed and contracted) to further strengthen positive outcomes for human and Labour rights

5. Update baseline and progress against benchmark indicators

Set targets

6. Work with supply chain businesses to set targets and KPIs for improving ethical recruitment and human rights outcomes

7. Communicate human rights commitment and targets to key internal and external stakeholders

8. Demonstrate your commitments publicly
Resource: Net Positive Action Planner

Take action

9. Review available guidance to identify additional relevant actions based on review of progress, targets agreed with management, updated assessment of risk and selected businesses within supply chain

10. Continue to engage staff and hotels in the process of improving and strengthening Labour and human rights practices

11. Determine financial and non-financial resources needed, create a business case and gather required resources

12. Modify brand standards to include procurement codes which apply to franchisees

13. Refresh training on ethical recruitment and human rights policies, standards, and guidelines for the supply chain with hotels and suppliers

14. Engage with national and international actors (governments, NGOs, conservation groups, partnerships, coalitions etc.) to increase the scale of progress achieved

15. Actively engage your staff and encourage innovation

16. Engage with customers and enable them to make more responsible choices

Reviewing & Reporting Progress

Monitor & Report

Conduct an independent assessment for environmental and social impact

Review progress by comparing against previous performance and industry benchmarks where available (such as CHSB). Repeat on a regular basis (e.g. monthly/quarterly)

Document learnings and any recommendations for follow-on actions to share with internal and external stakeholders

Review benefits seen through actions

Review challenges encountered along the way and plan solutions to implement

Update leadership and staff on progress

Seek certification by a globally recognised certification programme (e.g. GSTC recognised or an ISO standard)

Inform corporate customers and investors of performance and activities

Report your progress publicly on an annual basis. Publish disaggregated data and align reporting with established frameworks, e.g. CDP, GRI, TCFD, Integrated Reporting

Share your case studies with us!

As hospitality companies progress towards Net Positive Hospitality, the Sustainable Hospitality Alliance is keen to share good news and best practice from across the industry. Our Net Positive case studies are shared across our website and LinkedIn, acting as a positive space to celebrate these actions, achievements, and commitments.

We invite hotels to get involved by sending case studies to press@sustainablehospitalityalliance.org and / or tagging @Net Positive Hospitality and @Sustainable Hospitality Alliance within LinkedIn posts relating to environmental sustainability or social responsibility.

Labour & Human Rights - PDF Checklist

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4 | Leading - Give back more than you take

Ready to move onto the next stage?

Once you have completed Labour & Human Rights – 3 | Accelerating, you are ready to move on to 4 | Leading.