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Customer engagement factsheet
This factsheet gives an overview of how to engage your customers, including how to better understand and communicate with your guests.
Community Engagement factsheet
This factsheet gives an overview of how to engage your staff, partners, and customers to contribute towards local community welfare and engagement.
Tracking progress on the Pathway to Net Positive Hospitality
The Progress tracker helps you to understand your position on the Pathway to Net Positive Hospitality.
Considerations for building owners
This guidance is designed for building owners to support them in embedding sustainability across all stages of the asset life cycle. It includes considerations for…
Financing Net Positive Hospitality
This guidance outlines the different types of climate financing which are available, pointing to example finance providers and useful resources to support those seeking green…
Reporting in line with the EU Corporate Sustainability Reporting Directive (CSRD)
This guidance is designed for hotel companies looking to report on their sustainability in line with the new EU Corporate Sustainability Reporting Directive (CSRD).