Engaging your customers
Customers are at the heart of hospitality and it’s vital that we consider them in all we do. They’re also a key stakeholder to engage in your social and environmental efforts. You can even take actions to help them make more sustainable choices.
This factsheet gives and overview of how to engage your customers. It includes:
- How you can get to know your customers better
- Things to think about when communicating with your customers
- Ideas of how to actively engage your customers
- Links to useful resources