There are many ways hotels can utilise their properties, networks and desire to help people to support those in need. This includes:
Practical tips for the hospitality industry wanting to support refugees and displaced people through employment.
Practical tips for the hospitality industry wanting to welcome refugee and internally displaced guests during their transit.
Hotels should be aware of the increased risk of exploitation and human trafficking caused by displacement. Every hotel should have robust due diligence and protection measures across their operations and supply chains. We welcome you to use the following free resources:
If your hotel is interested in further ethical recruitment training for your staff and properties, please get in touch.
Visit Hospitality Unite, our dedicated hub which hosts hospitality jobs for refugees and displaced people. (Currently available for Ukrainian refugees.)
Alternatively, if you are seeking employment, here is access to hotel employment sites which have opportunities available in cities across the world.
If you are a hotel and would like to offer job opportunities to refugees through our Hospitality Unite portal, please find out more.
If you would like to learn new skills to work in hospitality, here is a selection of free trainings to get you started.
The Accor support office in Poland employed a staff member from one of their Ukrainian hotels to support their other hotel employees who remained in Ukraine as well as those escaping the area of conflict. The staff member’s role included being in regular touch with the employees from and in Ukraine to understand their needs and support them in finding employment in Accor hotels outside of the country.
The staff member also engaged in the recruitment of Ukrainian refugees who are not existing Accor hotels employees in Poland and other countries in Europe, and helped with the translation of materials and acting as a live interpreter during interviews and meetings.
Through their ALL Heartiest Fund, Accor helped more than 440 employees in Ukraine financially and/or guaranteed and paid for housing in other countries for employees who escaped the area of conflict.
In addition, the group found employment outside of Ukraine for all Ukrainian Accor employees who requested it.
The Sheraton Phoenix Downtown, owned by Blackstone, has hired more than 65 refugees from Afghanistan and other countries, such as South Sudan and Guatemala, who currently make up about 25% of their total staff.
The hotel worked with a resettlement agency, starting with hiring one individual. From there, the Sheraton worked with the agency to recruit more refugees, with their refugee employees also referring their family and friends. Roles range from housekeeping, cooking and serving to accounting, purchasing and human resources. The goal for Marriott was not to just offer jobs but provide a path for long-term careers.
Recognising their new employees were newcomers to the US and still getting acclimated, they wanted to provide support beyond employment. The hotel welcomed many of their new staff by helping them with setting up bank accounts, showing them how to use public transport, hiring a translator, celebrating regional holidays, modifying cafeteria menus and constructing a prayer room to ensure they felt that they truly belonged and were part of the Marriott community.