Director of Programmes (Chief of Staff)

Join us in pioneering Net Positive Hospitality hospitality for a better world!

Are you prepared to lead transformative initiatives that make a meaningful impact on both people and the planet? The World Sustainable Hospitality Alliance invites visionary leaders to apply for the role of Director of Programmes (Chief of Staff). This is not just a job; it’s a powerful opportunity to drive global progress on sustainability, embodying our cornerstone philosophy of Net Positive Hospitality – enabling every hotel to give back to the destination more than they take.

About the World Sustainable Hospitality Alliance

The World Sustainable Hospitality Alliance is a global charity uniting hospitality companies to leverage the collective power of the industry, delivering lasting, positive impact locally and globally. Our vision is responsible hospitality for a better world.

We collaborate with leading hospitality companies and strategic partners to address key environmental and social challenges, developing practical resources and programmes to enable the wider industry to operate responsibly and grow sustainably. Aligned with the United Nations Sustainable Development Goals (SDGs), we are committed to driving continued action on human rights, youth employment, climate action, and water stewardship.

Our members include 30 world-leading hotel companies and 20 affiliate members across the value chain – with a combined reach of over seven million hotel rooms, 55,000 properties and 300 global brands. We have formal partnerships with more than 50 supply chain and strategic partners, to further drive collaboration on sustainability in the hospitality industry.

Purpose of the job

The Director of Programmes (Chief of Staff) is a pivotal member of the senior leadership team, responsible for leading and managing the development and implementation of the Alliance’s programme and fundraising initiatives. This role requires close collaboration with various departments, members, and external partners and stakeholders to identify needs, create strategic action plans and execute initiatives that align with the organisation’s mission, goals, and five-year strategic plan.

Main responsibilities and accountabilities

Strategic planning and coordination
  • Assist the CEO in developing and implementing strategic initiatives.
  • Coordinate cross-departmental projects and ensure alignment with the organisation’s goals.
  • Manage the executive team’s priorities, ensuring that strategic objectives are met.
Strategic project and programme development and management
  • Lead the creation and execution of comprehensive project and programme development plans.
  • Identify projects and programme needs, develop objectives, and ensure the highest quality standards.
  • Align projects and programme initiatives with the Alliance’s strategic goals and Net Positive Hospitality commitments.
  • Oversee special projects and initiatives from conception to completion.
  • Ensure that projects are delivered on time, within scope and budget.
  • Identify and mitigate project risks.
Executive support
  • Prepare briefing materials and reports for the CEO.
  • Handle confidential and sensitive information with discretion.
  • Serve as a liaison between the CEO and other executives, employees and external stakeholders.
  • Facilitate internal communication to ensure smooth information flow within the organisation.
  • Draft internal and external operational communications on behalf of the CEO.
Operational efficiency
  • Streamline processes and improve operational efficiencies within the executive office.
  • Implement best practices and standard operating procedures.
  • Monitor key performance indicators (KPIs) and ensure continuous improvement.
Decision support
  • Conduct research and analysis to support decision-making processes.
  • Provide insights and recommendations based on data and trends.
  • Prepare and review documents for executive meetings.
Team leadership
  • Lead and mentor support staff.
  • Build and maintain a high-performing team.
  • Foster a positive and collaborative work environment.
Crisis Management
  • Assist in managing crises and high-stakes situations.
  • Develop and implement crisis communication plans.
  • Ensure that the organisation is prepared for and can respond effectively to emergencies.
Fundraising and resource mobilisation
  • Develop and implement innovative fundraising strategies.
  • Identify and secure new funding sources, cultivate donor relationships and obtain grants and sponsorships.
  • Ensure sustainable financial support for the Alliance’s goals.
Budget and resource management
  • Create and manage budgets and timelines for programme and fundraising initiatives.
  • Allocate resources efficiently to ensure projects are completed on time and within budget.
Stakeholder engagement
  • Build and maintain strong relationships with key stakeholders, inc. donors, partners and programme participants.
  • Represent the Alliance in various forums, enhancing its visibility and reputation.
Monitoring and evaluation
  • Monitor and evaluate the performance of programmes and fundraising efforts.
  • Collect and analyse data to inform decision-making and improve initiatives.
  • Prepare and present detailed reports and recommendations to the Board and other stakeholders.

Person specification

  • Bachelor’s or Master’s degree in a related field (e.g., Environmental Science, Business Administration, Project Management).
  • Recognised expert in sustainability with extensive experience in the hospitality sector.
  • Proven track record of developing and implementing successful projects and programmes.
  • Strong experience in securing partnerships and project financing.
Skills and abilities
  • Exceptional project management skills and ability to manage multiple projects simultaneously.
  • Excellent communication and leadership skills.
  • Strong analytical and problem-solving abilities.
  • Ability to collaborate effectively with diverse stakeholders.
  • Highly motivated with a determination to advance the Alliance’s projects and programmes.
Personal attributes
  • Visionary thinking with a commitment to sustainability and responsible hospitality.
  • Strong interpersonal skills and the ability to build and maintain relationships.
  • Ability to inspire and motivate a high-performing team.
  • Strategic mindset with a focus on innovation and continuous improvement.


  • Flexible working arrangements, including a hybrid home and office setup.
  • Annual leave 25 days per year pro rata, plus Bank holidays – increasing to 30 days after 5 years.
  • Ongoing learning and development opportunities.
  • Employee assistance programme for well-being support.
  • Pension contribution to Personal private pension scheme – Employer contribution: 6 %, Employee contribution: minimum 2.5 %.
  • Life Insurance 4 times Annual salary.
  • Annual Eye Test and £50 contribution to glassware lenses for VDU use.

How to apply

Join us in making a lasting, positive impact on the hospitality industry and the world.

If you are a visionary leader with a passion for sustainability and responsible hospitality, we invite you to apply for this transformative role.

Please your CV and cover letter (no more than 2 pages) to to apply to become our Director of Programmes (Chief of Staff). Please note that applicants must have the right to work in the United Kingdom.

Application Closing Date: 12th July 2024

The World Sustainable Hospitality Alliance is an equal opportunity employer. We celebrate diversity and are
committed to creating an inclusive environment for all employees.